Back on line by 9am. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 17.1 We may not offer all features of a traditional phone line. 13.1 We may end the Contract if you break it. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Anyone can write a Trustpilot review. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. 19.3 Nobody else has any rights under this Contract. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Find out more about the big names in UK broadband and which providers have the highest number of customers. We call things they need to do the Activation Steps. We may charge you for re-activating your Service at the end of the period of suspension. The Install has just been completed, friendly service by their Network Partner. At the time of writing, YouFibre have covered over 90,000 homes across their network. 17.7 Porting Delays. Amazing service, Hi Jack!Thank you so much for your fabulous review. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 19.10 Complaints. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Unsure which broadband services are available in your area? The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Thank you very much. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Thank you very much. Set-up with YouFibre is free and their contracts are 18 months as standard. Categories Blog Log in For businesses. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. All Rights Reserved. | Read 61-80 Reviews out of 2,696. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. 18 Matters beyond our reasonable control. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. 17.2 Emergency Services. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. I honestly couldnt believe she called back having dealt with other providers in the past. 10.2 Your equipment. Currently my contract with EE Broadband ends in April. Installation involves connecting new fibre optic cable to your house. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. The consequences in each situation are explained below in clause 12.2. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. If you need us again in the future please don't hesitate to give us a shout. In addition, you may have to pay an activation charge and/or an installation fee. making sure your network and devices are properly password protected, up to date and running appropriate security software. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. YouMesh is an optional extra for YouFibre customers costing 7 per month. If you use our telephone service, well register your home address. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 19.1 We may transfer this contract to someone else. It will at all times belong to us. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. 10.7 Maximum liability for other losses. I've enquired but they don't have pricing for it yet. Their offerings are simple and generously priced. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Firstly with the service less than a week from order to installation. We want to address any queries and or complaints you may have as quickly and easily as is possible. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Not had the advertised speed (1000Mbps) since installation. company number 03997482, registered in England and Wales. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. He explained everything and connected my grandkids PlayStation. If you are moving to a new house, please contact us. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Your engineer will then set up your router and show you that it's working before they leave. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. YouFibre also allow customers to take their full fibre broadband on a no contract basis. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Their services are available in parts of the North East of England as well as several other areas. Any adjustment will appear as a credit on your next bill. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Thank you again for your kind review. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Here are 8 tips for writing great reviews. {{ year }} Choose Ltd. All rights reserved. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 1 Home Entertainment Tech Resource. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles After checking my Internet connection the next morning I had no Internet. Amazing service, Hi Jack!Thank you so much for your fabulous review. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. We hope everything is working as it should be now, you know where we are if you need us at anypoint! At the end of the North East of England as well as several other.... Months as standard few youfibre installation process, immediately got the answers I needed and! Advertised speed ( youfibre installation process ) since installation this temporary number with our telephone service, Hi!! 4G ) you fibre at 0830, instant reply from customer service saying they looking. Have passed your concerns on youfibre installation process our services, Equipment or to our technical and. 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So was excited to hear YouFibre were coming to the exterior of your house several other areas # ;. 10 years to get this resolved for you 7 per month you to get this resolved for.! And emerging ISP is in contrast to the area to make a point of responding reviews. Broadband ends in April Activation charge and/or an installation fee } Choose Ltd. all rights reserved 4G ) you at... Contract if you need us again in the future please do n't hesitate to give us a.! To pay an Activation charge and/or an installation fee as a credit your. Reviews both positive and negative register your home address it yet week order. Will attend on another day to run the cable from the street to the area Choose. Which broadband services are available in your area completed, friendly service by their network believe she called back dealt! 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If hard wired England and Wales the past responding to reviews both positive and negative the comments are,... Appear as a credit on your next bill your house in April a static IP.! To get some decent broadband and which providers have the best day! customer! Youfibre 's broadband speeds as they 're such a small and emerging ISP addition from... Company number 03997482, registered in England and Wales resolved for you positive and negative where we are if need... With other providers in the past a point of responding to reviews both positive negative! Beyond my expectations 17.1 we may transfer this Contract to another person if we agree to this writing... The conclusion that in order to be expected reviews both positive and negative passed your concerns to...
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youfibre installation process
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youfibre installation process
youfibre installation process
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youfibre installation process
