Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. (Viking River Cruises). Maybe UnCruise already spent the money and had none to give you until they received government aid. True, it wasnt UnCruises fault but that doesnt matter. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. 100% of total price - No refund. So if they were refunded what they actually paid I have no clue why they are upset. The Viking agent said that I would have to pay an extra $9,898. How many you got? There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. I called on 3/16 to request a refund, instead of a credit. Now they cant take a cruise until they get a vaccine. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Or you would like the money back because you nee d it somewhere else? Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. Started June 21, 2021, By Wondering if anyone else has had this experience with Viking. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Youll see whales and glaciers and things you never knew existed. West appealed and a few months later received an update from a manager. If you have an existing voyage and will not be vaccinated. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. We mean extra charges, just for traveling as a single. Instead, it offered a voucher for future travel after it canceled your cruise. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. I had heard that there was one on the planet. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. My Samsung tablet wont hold a charge. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Foremost in navigating these course changes are guest and crew safety. I won't ever do this again. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. By Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. 60% of Full Fare. We have requested a refund multiple times, he says. Im glad you got your refund so quickly, and wish my experience to date was more like yours. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If the cruise line. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Additionally, we are committed to share more with you as we all work through this complicated time together. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. You say that youcancelled and rescheduled your trip. Princess Cruises Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Europe's Danube River is a frequent route for Viking River Cruises. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. does viking give cash refunds. Spent over 1 hour on phone with Viking with a rep and his supervisor. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Where's My Refund? please contact our team at Elliott Advocacy through this form. They really do want to book a cruise for you. And now they are mad because they are not going to use those vouchers. . In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. I am writing to you today from my home, rather than the Viking office. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. that would have required UnCruise to offer a full refund. Are Viking Ocean cruise deposits refundable? Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Were always here to help. And how do you get a cruise line to reverse course on a future cruise credit decision? Wilderness Explorer: April 18, 25; May 2. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Europe's Danube River is a frequent route for Viking River Cruises. Take advantage of that fact. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. We also had a quick refund from Viking. In response to duquephart, they kept our $4000! Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. A brief, polite email to one of the UnCruise executives might have led to a fast refund. Yes, this will be the best. And it goes way beyond Alaska. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. While we waited for a response, we did a little looking around. these second cruise was cancelled because eat Viking Sun was sold. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. The review process will be expedited as soon as we are able. Technically, no. Ok, so I waited again. By There is no law that requires a merchant to refund money. Now West wants to unravel the companys future cruise credit offer. First, why is there an arbitrary deadline? I believe I was told what I was told in order to sell a booking. Youll also connect with other readers who want to make the world a better place. We understand you would like the decision on your refund to be reviewed. Why in the world would you rebook with them - giving them more time to fail? you see that you are correct. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Started June 21, 2021, By I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. SJD117. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Further on aforementioned terms will also be referred to as "Services". After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. It is one of the few places on Earth that is more beautiful than the pictures. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Dear Viking Guests, We are feeling our age, and by next year that type of adventure holiday may not be an option.. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Im interested to hear other peoples experiences. Our help is free. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. That didn't seem. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. If youve been affected by two or more suspensions. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. When he returned, he started to think about all the extra fees and the vouchers that were promised. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. Arent there consumer laws that protect you if a company cant offer the service it promised? "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . You know how the Inside Passage is a bucket-list cruise for some passengers? Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Returns are refunded to your original method of payment. Im retired. 28 to 15 days. UnCruise will return to sail this season starting April 30. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. It would have been interesting to know the details. It included the trip insurance. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. But does it have to? Find and select the payment they want to refund. Any decrease in prices due to lower categories, etc. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. I think that's fair. 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